Frequently asked questions

Books and content

I can’t find the book I am looking for, can I order it in?
Yes, if you can’t find the book you want, just contact us and we can order it in for you. If the book is in stock the ordering and delivery process will take a few days and we can send it to you directly. If the book you want is not in stock at the distributor – we will let you know when it will next become available.
Can you help me find a specific book?
If there’s something specific you’re looking for but can’t find, please just drop us a line and let us know. We can help you find it and if it really can’t be found anywhere we can identify a suitable alternative.
Can you give me book recommendations?
We are always more than happy to offer book recommendations! Pop into the shop or contact us by email and with some description of what you’re looking for and we can take it from there.

Shipping and delivery

How much does shipping or delivery cost?
We offer a flat rate shipping fee of $6.50 anywhere in Australia. If you live locally, we will deliver the book to your door for free!
Do you ship internationally?
Yes! We ship across the world. International shipping costs vary – visit our shipping and delivery page to find out more.
You can find more information about shipping and delivery (including for international orders) here.

Other questions

Is my payment secure?

Our online payments are processed through eWAY.

eWAY is a global online credit card payment gateway provider, allowing businesses to accept secure credit card payments online 24/7 from customers around the world. We are trusted by and provide our payment services to 26,000+ businesses.

eWAY is a PCI Compliant Gateway. The PCI DSS (Payment Card Industry Data Security Standard) is a set of rules created by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world.

View the PCI DSS compliance certificate here.

eWAY has been assessed by BAE Systems Detica and found to be compliant with the Payment Card Industry Data Security Standard Version ​3.1.

Do you offer gift vouchers?
Yes we offer gift vouchers that can be redeemed in person or online. You can purchase our gift vouchers here and use your unique voucher code when checking out. If you have any issue redeeming your voucher please email us.
What’s your Bookworm Loyalty Program?

By joining our Bookworm Loyalty Program, you’ll receive an extra 5% off every purchase you make.

I’m having problems with the website. Can you help?
Our website uses Circlesoft software, which performs best on Google Chrome. If you have any issues with the website please don’t hesitate to contact us. Click here to sign up!
How can I find out about events at The Chestnut Tree Bookshop?
The easiest way to find out about upcoming events is to sign up to our newsletter here. We know how annoying it is to receive too much mail, so we promise to only send a monthly newsletter to your inbox. Alternatively, you can follow us on Instagram or Facebook.
Where can I learn more about your reforestation pledge?
We have partnered with One Tree Planted to fulfil our reforestation pledge. Please click here to learn more.
How can I join your newsletter?
If you’re interested in staying informed about new releases and events at The Chestnut Tree, sign up to our monthly newsletter by clicking here.

Page header photo courtesy of Sincerely Media on Unsplash

All prices are in AUD$ and inclusive of GST

Opening hours:

Tue - Sat 10:00am - 18:00

Sunday 10:00am - 15:00

Closed Monday

 

(+61) 03 9362 7571

 

542 Barkly St, West Footscray, VIC 3012

Chestnut Tree Bookshop Pty Ltd

ACN: 648 082 482)

Trustee for

The Chestnut Tree Trust

ABN 21 298 990 441

Contact us

The Chestnut Tree Bookshop is a proud member of the Australian Booksellers Association.

We acknowledge that the shop operates on the land of the Wurundjeri Woi Wurrung and the Bunurong of the Kulin Nation. We pay our respects to the traditional owners, their elders (past and present) and recognise that sovereignty was never ceded.

© The Chestnut Tree 2021