Frequently asked questions
Books and content
I can’t find the book I am looking for, can I order it in?
Can you help me find a specific book?
Can you give me book recommendations?
Shipping and delivery
How much does shipping or delivery cost?
Do you ship internationally?
You can find more information about shipping and delivery (including for international orders) here.
Is my payment secure?
Our online payments are processed through eWAY.
eWAY is a global online credit card payment gateway provider, allowing businesses to accept secure credit card payments online 24/7 from customers around the world. We are trusted by and provide our payment services to 26,000+ businesses.
eWAY is a PCI Compliant Gateway. The PCI DSS (Payment Card Industry Data Security Standard) is a set of rules created by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world.
View the PCI DSS compliance certificate here.
eWAY has been assessed by BAE Systems Detica and found to be compliant with the Payment Card Industry Data Security Standard Version 3.1.
Do you offer gift vouchers?
What’s your Bookworm Loyalty Program?
By joining our Bookworm Loyalty Program, you’ll receive an extra 5% off every purchase you make.
I’m having problems with the website. Can you help?
How can I find out about events at The Chestnut Tree Bookshop?
Where can I learn more about your reforestation pledge?
How can I join your newsletter?
The Chestnut Tree Bookshop is a proud member of the Australian Booksellers Association.
We acknowledge that the shop operates on the land of the Wurundjeri Woi Wurrung and the Bunurong of the Kulin Nation. We pay our respects to the traditional owners, their elders (past and present) and recognise that sovereignty was never ceded.
© The Chestnut Tree 2021