FAQs

Yes! If we don’t currently have the book you want, just contact us and we can order it in for you. If the book is in stock with our supplier it will usually take a few days for us to receive the book in store. If the book you want is not in stock at the distributor we will let you know when it will next become available.

We are always more than happy to offer book recommendations! Pop into the shop or contact us by email with a description of what you’re looking for and we can take it from there.

We offer a flat rate shipping fee of $7.00 ($3.00 per additional book) anywhere in Australia. If you live in the postcode 3012 we will deliver to you free of charge! We also offer click & collect.

We are always very happy to stock books written by local authors on a consignment basis! As we have limited space, we ask that you please fill out a consignment expression of interest form here, and we will be in touch with some more information if we are able to stock your book.

Our online payments are processed through eWAY.

eWAY is a global online credit card payment gateway provider, allowing businesses to accept secure credit card payments online 24/7 from customers around the world. We are trusted by and provide our payment services to 26,000+ businesses.

eWAY is a PCI Compliant Gateway. The PCI DSS (Payment Card Industry Data Security Standard) is a set of rules created by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world.

View the PCI DSS compliance certificate here.

eWAY has been assessed by BAE Systems Detica and found to be compliant with the Payment Card Industry Data Security Standard Version ​3.1.

Yes! Our gift vouchers can be redeemed in person or online. You can purchase our gift vouchers here and use your unique voucher code when checking out. If you have any issue redeeming your voucher please email or call us.

Our website uses Circlesoft software, which performs best on Google Chrome. If you have any issues with the website please don’t hesitate to contact us.

The easiest way to find out about upcoming events is to sign up to our newsletter here. We send a monthly newsletter with updates about upcoming events and new releases, and very occasionally special invitations to one off events. Alternatively, you can follow us on Instagram or Facebook.

We have partnered with Carbon Positive Australia to fulfill our reforestation pledge. Visit their website here to learn more.

If you’re interested in staying informed about new releases and upcoming events at The Chestnut Tree, sign up to our monthly newsletter by clicking here.